Terms of service
TERMS OF SERVICE
Last updated: 2 October 2026
These Terms of Service apply to the use of YChauffeur and to chauffeur services booked or requested through our website.
1. ABOUT YCHAUFFEUR
YChauffeur provides professional chauffeur and private transportation services, including airport transfers, corporate travel, private journeys, special occasions and hourly chauffeur services.
By requesting or booking a chauffeur service with YChauffeur, you agree to these Terms of Service.
2. BOOKING REQUESTS
Customers may submit a booking request through our website.
Submitting a booking request does not automatically guarantee that the journey is confirmed.
A booking will only be confirmed once YChauffeur has reviewed the requested journey and confirmed the availability of the chauffeur and vehicle.
We may contact you to clarify journey details before confirming a booking.
3. CUSTOMER INFORMATION
Customers are responsible for providing accurate and complete information, including:
• Full name
• Contact details
• Pick-up location
• Destination
• Date and time of travel
• Number of passengers
• Vehicle requirements
• Any relevant luggage or special requirements
YChauffeur cannot be responsible for problems caused by incorrect or incomplete information supplied by the customer.
4. VEHICLE AVAILABILITY
We will make reasonable efforts to provide the vehicle requested by the customer.
Vehicle availability may vary depending on the date, time, location and journey requirements.
If the requested vehicle is unavailable, we may contact the customer to discuss a suitable alternative before the journey.
5. CHAUFFEUR SERVICES
Our chauffeurs aim to provide a professional, courteous, discreet and comfortable service.
Customers are expected to behave respectfully towards chauffeurs and to take reasonable care of the vehicle.
YChauffeur reserves the right to refuse or end a journey where a customer's behaviour creates a safety risk or causes serious damage or disruption.
6. PICK-UP AND JOURNEY TIMES
Customers should be ready at the agreed pick-up location and time.
Customers should provide accurate flight, hotel, venue or other relevant information where this is required for the journey.
Journey times may be affected by traffic, road closures, weather, accidents, delays or other circumstances outside our reasonable control.
7. CANCELLATION AND CHANGES
Customers should contact YChauffeur as soon as possible if they need to cancel or change a booking.
Any cancellation or amendment arrangements, including any applicable charges, will be communicated to the customer when the booking is confirmed.
YChauffeur may need to cancel or amend a booking where circumstances outside our reasonable control affect the availability or safe operation of the service.
Where this occurs, we will contact the customer as soon as reasonably possible.
8. PRICES AND PAYMENT
Prices for chauffeur services may vary depending on the journey, vehicle, date, time, location, duration and other requirements.
Where a quotation is provided, the quoted price will apply to the agreed journey unless the customer requests changes or additional services.
Any additional charges will be communicated to the customer where reasonably possible before they are incurred.
Payment arrangements will be communicated to the customer as part of the booking process.
9. DELAYS AND CIRCUMSTANCES OUTSIDE OUR CONTROL
YChauffeur will make reasonable efforts to provide services as agreed.
However, we are not responsible for delays or failure to perform a service where this results from circumstances outside our reasonable control, including severe weather, traffic incidents, road closures, vehicle breakdowns, accidents, strikes, emergencies or other unforeseen events.
10. LUGGAGE AND PERSONAL BELONGINGS
Customers are responsible for ensuring that their luggage and personal belongings are suitable for the vehicle booked.
Customers should inform YChauffeur in advance about unusually large, heavy or additional luggage.
YChauffeur is not responsible for personal belongings left in a vehicle after a journey where reasonable care has been taken.
11. CUSTOMER RESPONSIBILITIES
Customers must:
• Provide accurate booking information.
• Follow reasonable safety instructions from the chauffeur.
• Treat the chauffeur and vehicle with respect.
• Inform YChauffeur of any relevant requirements before the journey.
• Ensure that the number of passengers and luggage is suitable for the vehicle booked.
12. WEBSITE INFORMATION
We aim to ensure that information on our website is accurate and up to date.
Vehicle images are provided for illustration and may not always represent the exact vehicle provided for a particular journey.
Vehicle availability, specifications and appearance may vary.
13. PRIVACY
Personal information provided to YChauffeur will be handled in accordance with our Privacy Policy.
We use customer information where necessary to process enquiries, arrange bookings, communicate with customers and provide our services.
14. LIABILITY
Nothing in these Terms of Service excludes or limits any rights or protections that cannot legally be excluded or limited.
YChauffeur will provide services with reasonable care and skill.
To the extent permitted by law, YChauffeur is not responsible for losses that result from circumstances outside our reasonable control or from inaccurate or incomplete information supplied by the customer.
15. COMPLAINTS
If you have a complaint or concern about a journey or our service, please contact us as soon as reasonably possible so that we can review the matter and try to resolve it.
16. CHANGES TO THESE TERMS
YChauffeur may update these Terms of Service from time to time.
The latest version will be published on our website with the date of the latest update.
17. GOVERNING LAW
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts of England and Wales, subject to any rights the customer may have under applicable consumer law.
18. CONTACT US
If you have any questions about these Terms of Service or our chauffeur services, please contact:
YChauffeur
Email: ychauffeur@live.co.uk